This notice covers the personal data handled by frank-conversations.co.uk, an independent information portal. It has nothing to do with the data Cosmobet collects once you visit its own platform and register an account there – that's governed by the operator's own privacy terms, not by us. Below, we set out what we gather here, why, and what rights you have over it under UK data protection law.
Who controls your data on this site
frank-conversations.co.uk is the data controller for information collected through this website. We decide what's gathered through the contact form, cookies and basic analytics, and we're responsible for keeping it secure. If you want to reach us about your data specifically, email [email protected] and we'll respond within a reasonable time.
We are not the data controller for anything you submit directly to Cosmobet on its own platform – registration details, deposit information, identity documents. That relationship sits entirely between you and the operator.
What information reaches us
Two broad categories of data pass through this site:
- Technical data gathered automatically – IP address, browser type, device type, pages viewed, and referring site, mostly through cookies and similar technologies.
- Information you choose to give us – your name and email address if you fill in the contact form, plus whatever you write in the message itself.
We don't ask for, and don't want, financial details, identity documents or anything resembling the KYC paperwork an operator collects. If a message to us happens to include that sort of detail, we'll disregard it rather than store it.
Why we process it
Technical data helps us understand how the site performs – which pages get read, where visitors drop off, whether something is broken. Contact-form data exists purely to let us answer your question. We don't build marketing profiles from it and we don't sell it.
Lawful basis
Processing analytics data relies on your consent, given through the cookie banner – you can withdraw it at any time, as the cookie policy explains. Processing a contact-form submission relies on our legitimate interest in running a functioning support channel, since you've initiated the contact yourself.
Sharing with third parties
We use a small number of external services to run this site – an analytics provider and a hosting provider, for instance. Each only receives the minimum data needed to perform its function, and none of them is permitted to use it for their own purposes. We never sell personal data, to anyone, under any circumstance.
We do not share your data with Cosmobet or any other operator. Clicking through to an operator's own site starts a separate relationship, under its own privacy terms, that we have no part in.
| Data type | Shared with |
|---|---|
| Browsing/analytics data | Analytics provider (aggregated) |
| Contact-form submissions | Not shared – handled internally |
| Hosting logs | Hosting provider (technical operation only) |
Your rights under UK GDPR
As a UK resident, you have a set of rights over your own data, and they're yours to use whenever you like:
- Request access to the data we hold about you.
- Ask us to correct anything inaccurate.
- Ask us to erase your data where there's no good reason for us to keep it.
- Restrict how we process it in certain circumstances.
- Receive your data in a portable format, where applicable.
- Object to processing based on legitimate interest.
- Withdraw consent for anything that relies on it, such as analytics cookies.
To exercise any of these, email [email protected] with what you'd like us to do. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority – visit ico.org.uk.
How long we keep it
Contact-form messages are kept only as long as needed to resolve the query, then deleted. Analytics data is retained in aggregated form for a limited period and isn't used to build an identifiable profile of you individually.
Protecting minors
This site, and the subject it covers, is restricted to visitors aged 18 and over (18+). We don't knowingly collect data from anyone under that age. If you believe a minor has submitted information to us, contact [email protected] and we'll remove it.
Changes to this notice
We may update this policy from time to time – to reflect a new tool we start using, a change in the law, or simply to make it clearer. The version on this page is always the current one, and it was last reviewed in 2026.
Questions about this policy can go to [email protected]. For responsible gambling support, visit BeGambleAware.org or call the National Gambling Helpline free on 0808 8020 133 (24/7).
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.